Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of castel-cars.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://castel-cars.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect for our toddlers. This is a must for road trips. We have a 2&4yr old and are always worried when their necks are bent or heads are bobbling when they are asleep. These head support bands keep their heads comfortably in position and are soft and easy to use. They also block the sun out of eyes. As some are concerned about using these on infants, not sure I would because if they slip over their noses, they wouldn’t be able to move them. For toddlers, these are great. Thank you!
Bought this for my son who loves to fall asleep when I drive and his head would bobble everywhere, it would give me anxiety. Now he can fall asleep and I can drive peacefully seeing(through his car seat mirror) and knowing that his head is safely placed. I like that it’s not bulky and that it leaves room for air to circulate cause my son sweats profusely when he sleeps. And I use the extra one for my sisters car.
These head straps are great! They function exactly as described. Previous to these straps every time our daughter fell asleep in the car if you even do much as touched the brakes her head would fall to her chest. Most of the time her head dropping would wake her up enough to have her stir around and get her head up and comfy again, only to hit another red light and her head drop again. The head straps are soft and are wide enough to cover her forehead. The only tricky part is if you put it on when you first get the kids buckled and they squirm around the strap will slip up and off. I have NOT had the problem of it slipping down over her face/neck. So if my husband is driving it’s easy I wait till she’s asleep then place it over her forehead. If she’s with just me, well obviously I wait till she’s asleep then pull over somewhere to put it on. Yeah that’s kind of inconvenient but her sleeping with her head to her chest just makes me cringe. I’m buying 3 more sets to give away for Christmas gifts!
I was reluctant to try these but i figured for the price, why not. I washed and dried them and they came out perfect. They are nice and soft and a cool fabric. I snuck it on my 15 month old after he fell asleep and he didnt even flinch. And hes a light sleeper. It takes some adjusting and you have to find the right tightness, but it definitely helped on our 15 hour car ride. VERY happy I had these!
I bought these recently for our 8hr trip coming up. I love that I got a 2 pack for such an affordable cost. I thought with the cost being so cheap, the product wouldn’t be that great but these are awesome! The fabric is slightly padded which is great. The strap is a little stretchy which is nice. AND it fastens with a nice buckle instead of Velcro that can come undone. So glad I got these!
Our son’s head was hanging and wobbling during our 4 hour trip and you could tell he was uncomfortable but too tired to “care”. On the way back we had the band and afte he fell asleep we put it on and it was a life changer. Totally recommend!
I am very impressed with this item. My older child is 6 and as you can see if fell down over her eyes when I came to a stop my mom happened to be in the back and was able to adjust the straps up and it seemed to hold but she may be getting too big to use them it fits perfectly over my 4 year old. And they put them on their heads themselves and fell asleep.
Baby falls asleep in the car? This will keep his head up! The cute design makes it seem more friendly since it is literally a head strap (haha). My baby would fall completely over (face into blankets) so I had to get a product like this to keep his head up and neck comfortable when he sleeps. Very happy with the purchase and that there is a backup. Also, it makes a great baby shower gift, because most new parents do not know to get this or that slumping over in the car happens from 2 months-2 years.
Who ever invented this is a genius!
Everything is cool, the strap is long can be sewn to any chair, thanks to the seller, I recommend.
They are super soft, cute design and provide the support my little needs when he falls asleep in his car seat.
These are perfect. I do not leave them on the seat when he isn't sleeping.
These seem great quality and function well
This will keep your kids Head up straight when sleeping. 100% get this!
Omg! Parents you need to get these!
We used these while on vacation - 22 hours of drive time. I would slip over her head when she fell asleep and when she would wake up and find it on she didn't complain because it was comfortable.
I love the idea
The elastic allows for head turning without making the feel restrained enough to wake them.
It works ok.
These soft flexible straps gently hold the head in place.
I ABSOLUTELY LOVE LOVE LOVE THIS PRODUCT!!!!!
My 3 year old loves this!
I love them! Holds my sons head up really well and doesnt slip. Hes 3 years old.
My son usually sleeps in the car when we are driving on highway. This has been life savior for us.
Bought this for my son who loves to fall asleep when I drive and his head would bobble everywhere, it would give me anxiety. Now he can fall asleep and I can drive peacefully
Baby falls asleep in the car? This will keep his head up!
They are nice and soft and a cool fabric.
Super comfy for my son
These head straps are great! They function exactly as described.
all in all for the price they are a good product.
We love the product would recommend it worked amazing for my 3 year old and my 1 year old they both need it when at nights I drive for hours and their heads fall
I like it!
Enjoyed. The request came well wrapped, arrived well ahead of schedule. The strip have a regulation and also is elastic. Indicate and believe that will be helpful because tired travel holding the head small.
Very good quality!