Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of castel-cars.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://castel-cars.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The speaker is excellent, came quickly and the main whole, 70 percent of the charge was, so tried at once. The radio does not play very much without a wire, but I connected and seems to have found a couple of stations, so great!! So far satisfied, thank the store for the fast shipment))
The speaker is excellent, checked immediately everything you can, it ends with the phone. The sound is excellent, FM works, how to include looked at YouTube. On the phone. The call also answers. Advise.
This little box is full of vibe. While not the most powerful, the quality of sound is good and will be a perfect addition to the patio, on the golf cart, at the beach, or in the boat. It is so small that it would fit in a pocket or purse.
Awesome speaker to have around pretty much anywhere. Big & loud enough to have around a small to medium-size gathering as in bbq's, poolside, camping.....etc. definitely recommend this speaker.
I went and compared 3 similar portable speakers with each other (same price of around $100 each): - Best quality sound of the 3 - Strongest/deepest bass (my table was shaking on max volume) - Very loud max volume
For years, I would carry a large portable radio to the Volleyball Court on the beach. It was heavy and took up a lot of room. Last year, I switched to a small bluetooth speaker, but it didn't have the power I needed, and the battery crapped out after about two hours. THIS year, I bought this one, and had it cranked on high for over three hours. Great sound out of such a small package and it clips right to the bottom of the net or a beach umbrella. I couldn't be more pleased.
Sounds good and battery lasts long enough for me. Super portable, I can hook it to a belt loop and walk with it. Bass is acceptable considering it's low power consumption. Outdoors it's not great but inside it's great and a great shower speaker if you can find a place to hook it.
This speaker goes with me everywhere. It’s small enough to fit in my purse or backpack. The sound is exceptionally good for how small it is. The blue tooth connectivity is flawless. I love using it all the time, everyday and everywhere. It’s my new best little friend. And although I have three other blue tooth speakers It’s just so portable.
I bought this speaker to have in my bathroom so I can listen to music, podcasts, and youtube videos while I take showers. It does the job perfectly. The sound is loud enough to fill the entire bathroom and the quality is surprisingly clear. It does not sound tinny and distorted even on the higher volumes.
Very nice and good quality
Excellent! I advise you!
what I wanted, it's fast enough
Well packed, good quality
Very good supplier! Item as described! Thank you!
liked everything! Thank you so much
thank you very much.the product is ok
Highly Recommend. super fast shipping.
Very beautiful and high quality.
Very fast delivery. Beautiful design.
a good product , fast delivery, thank you seller , recommend
Sound is good, quick connect with a phone, no damages
excellent, very nice , good quality
delivery fast, the quality is good. the seller thank you!
Thank you product matches the description, I enjoyed an excellent seller. I recommend the seller. Very nice.as picture.thanks seller. will buy more.
Great seller. Super quality. Fast shipping. I highly recommend.
Wonderful for its price!
Beautiful!! Fast delivery and high quality product!! Congratulations to the seller
Beautiful and smells nice. Looks too nice to use.
good seller fast delivery of high quality products through all advise answers all questions are always polite and understanding
The order came very quickly, less than a week. I will order again. thank you to seller.
Good speaker, play loud, with the phone paired quickly, communication does not lose
The column got it, it works. Expected a cleaner and louder sound, but for its price will go (for use by children and when going to nature).
Excellent. Good sound, but charge better from the outlet, not from the computer.
Super. Compact, for the child is the most.
The column is excellent, it plays cleanly. For the cottage was taken to hang out.
The speaker works very well. Sound is not mind blowing but it’s great as a travel speaker.