Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of castel-cars.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://castel-cars.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I used this to wash the exterior windows on my house, and it made the job quick and easy! Attached to a regular garden hose with no problem. I love that I can adjust the soap to water ratio. After cleaning the windows I used diluted bleach to wash moss and ick off of a painted concrete patio, then after a thorough rinsing I used it to spray vinegar/salt solution over all the cracks in my driveway to kill weeds. Tomorrow I'll probably just add some regular dish soap and wash my car. Some reviews said they had issues with leaks, so I was expecting the seal to be only so-so but I had no issues whatsoever. Another cool feature is that when you pull the "trigger" it locks in the open position so your hand doesn't cramp up when using this for extended periods of time. When you're ready to close off the water flow you just pull the trigger and it releases smoothly.
I just received the nozzle and can’t speak to durability. I plan to use it for a second hose location at home. I like almost everything I find expect that its trigger operates opposite the one I’ve been using for years at the first hose location. On the new one, you pull the lever back to turn it on, forward to stop water. I’m used to it being the other way and it will require thinking to operate, especially having two operating differently. I can’t call this a fault, but now I wonder times I’ll be squiring things (and myself) unexpectedly.
Mine works great. I know other people had problems with the ‘shower’ feature and the on/off slider, but mine totally works. I have had nozzles in the past (different brands) that had both those problems, so I just assumed it was part of the nozzle-lottery. But so far (week one) no problems at all, all settings work great, slider works as it should, doesn’t leak, doesn’t need rubber rings, easy to install.
Lightweight and easy to hold. Only thing I don’t care for is the position of the on/off lever. Awkward to me to have the thumb lever up for off. The lever being down for off makes for a more comfortable hold and control for me instead of having to reposition my hand or having to Involve a second hand. This sprayer replaces another one I have had for a while, so maybe I find the new one awkward due to the thumb lever being down for off on my old one
It's hard to rate this item so soon. It seems that every brand of water sprayer that I have purchased over the years ends up breaking or falling apart after the first few months of usage. So, to be fair, yes, so far I like the way this sprayer works. Definitely more comfortable than most to hold. But as far as durability, time will tell....
I love this new handle for our outdoor garden hose. The one we had was very old and it was nearly impossible to turn off unless water was shut at the source. The thumb release on this makes it so easy to turn on and off and with the correct amount of pressure...lighter for my flowers, stronger for my large bushes. I ordered a second one for my front yard!
This hose nozzle does everything that it should. The spray patterns all work, and the handle is comfortable to hold. I prefer this style that turns on the water with the lever, rather than the pistol grip that you have to squeeze.
Have only used this a few times now but it seems so much better than the standard cheap nozzles we usually buy and break easily. Kids throw them down on the grass and they either turn on as the handle was pushed or a small piece of plastic breaks off. This nozzle uses a different way to turn the water on and it’s great! I hope it lasts years to come.
I really like this sprayer. It's not heavy duty, but it is well made and should last a long time if you're reasonably gentle with it. Functionally it's great. I have bigger sprayers, but for small jobs this is perfect. The additive container is easy to take off, fill, and reassemble. Attach it to a hose and you're ready to go.
I got this nozzle to replace one I bought last year. So far so good. I like the up and down toggle instead of the ones that require you to depress a handle. I can't speak to it's durability since I just started using it, but it feels like a sturdier nozzle than the one I bought at a hardware store last summer.
Two of our other nozzles self destructed at about the same time. I ordered these two replacements without my wife's knowledge. When she found out they were metal, she expressed concern that they would be too hot to pick up after being out in the sun. We live in Arizona. We were delighted that this was not an issue and they work great!
I love that this nozzle has a sliding bar rather than a pull trigger. I have RA, so sometimes my grip isn't that great and it the trigger nozzle hurts my hands. Also, this new one works better than my old nozzle, and it is a higher quality. I would give this more than 5 stars if I could.
I bought this hose nozzle to replace an old, leaky one and I couldn't be happier. Not only was it a huge jump in quality from what I was using, but the thumb control spray design is much easier on the hands after a few minutes of spraying. I'm very happy with my purchase!
This looks nice and works very well. I later found other options that look to be the very same sprayers for far less money, however, so shop and compare before you buy.
Washing your car at home, feeding that beautiful lawn your fertilizer, or just needing to give your water a flow rate of a strem to a fine mist, to a shower or a soaker then this nozzle is for you, and it is for me.
I have just received this so I cannot rate the durability, but I love it. It is so easy to use and I appreciate not having to constantly squeeze a handle. This is my second one of this style. The other is on my backyard hose and still perfect after 3+ years.
Much easier to hold on the grip. The thumb volume is great, you can adjust it slighty or high.
We were excited to get a nozzle that had a slide option. It has a comfortable handle and is easy to slide. We added a bit of Vaseline to help with the water seal. So far so good.
I really like this nozzle. The ergonomics of the handle and on/off is very easy and doesn't "gum" up like the normal rod-pull ones. Thank you.
This is of a different type from what we used to have. And we like it. Has good flow of water on all settings and is easy to handle.
For , discount isnt't even necessary. The price is already more than fair for the quality provided
It came around the estimated time what was okay. Quality of product fully matches the description. Thank you!
I strongly believe that the best online is available in this very shop. I seriously tried looking it up elsewhere, but failed
For any kind of a budget is just the perfect opportunity to get a farily good item that is totally worth is money
A reasonably priced item with an excellent quality. That's a bargain!
I did my best - savings for didn't go in vain. Quite happy with the purchase
As I can judge from my own experience, the best online are sold in this very store. Great!
well costs every single cent i paid. fine and cool
Thanks to the store for offering on sale
This store asks the lowest price for nozzle, thanks to the seller
Fast shipping! Really good quality. Thank you!
Comfortable and excellent design
Wow! This sprayer is so cool!
Amazing quality water nozzle :)
Thanks for high-quality nozzle!