Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of castel-cars.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://castel-cars.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks great in my car. I absolutely am obsessed with this cover! It shines so pretty when the sun's out and glitters in the street lights. I'm so glad I got this one!!! At first it might seem like it won't go on, but keep at it. I got mine on in under 5 minutes, and I'm not strong lol. I started at the bottom, making sure the wheel was snugly in the cover, and kind of flared the edges slowly while "rolling" the cover on. Eventually it will go! Just make sure you line it up right because it will be hard to straighten out later if it isn't centered.
My car got an upgrade with this wheel cover. It is visible when passing the car especially at night. It sparkles in the day and night. It’s really pretty and shiny. When the sun hits the diamonds, you can see the reflection in your car almost like a disco ball.
I absolutely loved my steering wheel cover and key decor! It’s all great quality, you definitely want to be careful when putting it on but over all I would buy again. I was concerned it might not hold up well and I might lose some of the rhinestones but it still looks new after a few months. I recommend it.
The love in my life went crazy over this product and still talks about every time I get in her car. Perfect fit. No tearing it discoloration. Very comfortable and it looks classy, for all ages.
Don’t hesitate this is a great buy! It is hard to get on but once it is on it does not move! It’s gorgeous and shines so pretty! I had to rustle up some force to get this mamma-jamma on, but it's been on a month now and I like it. Warms to my hand more quickly than my steering wheel which is nice this winter.
Fits my steering wheel perfect on my Hundai perfectly! Pretty! PRETTY! PRETTY!!!!! Very secure & sturdy! Stays in place & does NOT slide! Love it! Very happy! Have this for awhile now and I'm still loving it!
So far, so good! Beautiful, sturdy looking! I love this!!! So elegant and sparkly. The rhinestones are perfect. Adds some sparkle to our car! It is very comfortable while driving. Yes it was a little hard to put on but it needs to be snug on the wheel. Worth the price!
I was hesitant to order this, thinking the rhinestones would fall off to easily but, so glad I did! It's perfect for my VW Bug Final Edition. Just the right amount of bling without being gaudy. The rhinestones feel very secure and actually feel comfortable on my hands, almost like a gentle massage.
Very comfortable, was a little tough getting it on, but I managed. Thank you! Thinking about ordering another in case something happens to this one.
I love all that sparkles. Apart of me wishes that it was sparkly all the way around. But it’s pretty. I’ve had this steering wheel cover for about two weeks. It looks great, and it fits my Ford Escape perfectly. It was difficult to get it on, but I would except it to be. I’d definitely recommend it.
Nice product! Love it, looks super cute in my Ford C-Max!
Gorgeous!! fits my Jetta perfectly! Rhinestones or embedded just right you won’t regret it bling comfort and I can recognize my car real easy.
Looks amazing, feels great while driving, nice grip and still easy to turn the wheel, I love it
great quality!!! so appealing and chic
Love it so pretty and very bling when the sun hits it.
Absolutely stunning and great quality!!! It took some effort and time to get it on but well worth it!!!
This is great quality. The material is strong and the rhinestones gleam beautifully. It fit perfectly on my 2015 Chevrolet.
Was very easy to install myself, no need for someone stronger to do for me. Looks amazing when viewing from the outside the car.
Got my steering wheel bling bling in two days, thanks prime! It is girly, glitzy when the light hits it, day and night!
I had this installed on my 2015 Ford Escape and I absolutely love this steering wheel cover.
Absolutely LOVE this! So many compliments already!!!
I love this steering wheel cover!!! This is absolutely gorgeous and so sparkly and shiny in the sun! It has no smell at all to it either.
Easy to install. Fits perfect on my 2019 Toyota Highlander. Love it more than I thought I would.
I love this cover! I get so many compliments on it. Doesn’t feel cheap at all which was something I was worried about. Feels and looks good quality. It shines so much when driving and adds a girly touch to your interior. I definitely recommend it. I have it on a 2019 Honda CR-V
Almost a year later and still beautiful as ever. Definitely recommend!
Super happy with this purchase. I have a 2019 Jetta RLine with the D shaped wheel. I found this pretty hard to put on, really tight. It got a little frustration, but it does fit. If I can do it with acrylics on, anyone can lol. Once it is on, it fits really nice and snug.
Love it. Very comfortable to hold onto.
Super bling and gorgeous ;) Definitely need someone without long fingernails to install it. It does take some getting used to the feel of it. I love it!
So so pretty!!
I’ve received tons of compliments. Easy to install and fits perfectly. I highly recommend this product. I plan to order additional bling bling accessories to match.
I absolutely love my steering wheel cover. It is so sparkly and fun. It was fairly easy to install compared to others I’ve tried.
It is very pretty and snazzy! I feel the bumpiness of the stones. It makes me think it will make my hands rough. I really like it a lot!
Got this for my Jeep Wrangler 2019 and it fit amazing! Looks great and it allows for a nicer grip.
Super cute and exactly what I was looking for. I gave it a 4star because just like other reviews it was a little challenging putting the cover on but now I know it won’t slid around. The stones on the cover don’t bother me, but I could see it bothering people who are a little more sensitive. The cover is not too big and not small. It’s the perfect size to hold!! I love it and I would buy it again!
I absolutely love it 😍😍 looks so good and I’m so glad I bough it I’m obsessed with it